Sales
Our call centre can assist you with your booking.
The call centre is open Monday to Thursday - 08.30 to 22.30, Friday - 08.30 to 22.00, Saturday - 09:00 to 17:30, Sunday - 09.30 to 20:00 UK time.
All holidays listed on this web site are subject to availability at the time of
booking. Should the holiday you have requested not be available our travel
consultant will offer you an alternative.
Customer Support and Service
Our customer service department is open Monday to Friday from 09:00 to 17:00
hours. Should you have any query or wish to amend your reservation, you should
wherever possible:
For enquiries regarding tickets, please note that tickets
should be with you 7 days prior to travel. Where you have made a booking
within 21 days of travel, you would normally have been given ticket on
departure details. This is normal procedure and your tickets will
be issued at the airport on quoting the reference number given to you at the
time of booking.
Complaints Procedure
In the unlikely event that you need to make a complaint about your holiday, you
must wherever possible attempt to resolve your issue with the representative in
resort. If this not possible you must forward your complaint in writing to
Holiday Express within 35 days of your return.
As per the ABTA code of conduct, we will acknowledge your complaint and if
necessary forward details to your tour operator. You should receive a reply
within 28 days. Holiday Express will forward to you copies of all
correspondence received from the tour operator.
Holiday.co.uk
Holiday Express UK Ltd
6th Floor Gwent House,
Gwent Square
Cwmbran
NP44 1PL |