Terms and Conditions
Contents :
1 .Flight Booking conditions
2 .Hotel Booking conditions
3 .Privacy policy
4. Data protection
5. About us
6. Bonding
7. Contact details
1.Flight Booking conditions
These terms and conditions do not affect your statutory rights as a consumer.
Correct Spelling of Names, Titles
All names, titles and initials of those traveling should be correctly given at the time of booking. Changes cannot be made at a later date without extra charges being incurred. Please note too, that correct ages are required for insurance cover within the following bands: (Under 3) (3-18), (Over 65).
Travel
Please note that holiday.co.uk do not accept bookings where travel originates outside the UK.
Passports
All clients must be in possession of a full 10-year passport. Persons over 16 on day of travel must have their own passport. On a family passport the lead name must travel. Clients must check the expiry date on their passport and ensure that it is valid prior to traveling with at least 6 months left to run on the return depending on the country you wish to visit.
Visas
The following applies to EC passport holders. Visas are required to be purchased in advance for certain countries. If you are not traveling on an EC passport, other rules may apply. It is your responsibility to get any visa or passport documentation prior to your departure. For up to date information we recommend you visit the following websites:
Medical Advice
Please ensure that you ask a doctor for any medical advice applicable to the countries you will visit.
Payment
Full payment is taken at time of booking whether online or through our call centre.
We are able to take your payment via debit or credit cards
There is no charge for debit cards transactions on most airlines.
We charge 2% for transactions via Visa or MasterCard & 3% for transactions via American Express.
Verified by visa protection
Our secure server technology means that any data you transfer through us will be completely safe from prying eyes.
Every credit card purchase you make at is done through our Secure Server Technology. This provides many security features, including:
Authentication: this assures your browser that your data is being sent to the correct computer server, and that the server is secure.
Encryption: this encodes the data, so that it cannot be read by anyone other than the secure server.
Data Integrity: this checks the data being transferred to ensure it has not been altered.
Ticketing
The majority of airlines now provide e-tickets via email & will either no longer issue paper ticket or make a charge per ticket for doing so - this will vary per airline. All scheduled airlines will have to e-ticketable by December 2007, we, therefore, recommend e-ticket as the most efficient way of airline travel.
Ticket Delivery
holiday.co.uk rely on the information that you provide as being accurate and therefore cannot be held responsible if your paper tickets are lost due to an incorrect address or your e-ticket does not arrive due to an incorrect email address or your junk email settings. You must notify us immediately if you change your email address or contact telephone number. In addition, please check that the name on your passport matches the name on your ticket and/or booking confirmation.
Paper tickets - Please note holiday.co.uk does not deliver paper tickets outside the UK. Please note that some airlines may apply a charge and follow a specific procedure for the re-issue of lost tickets or tickets delayed in the post. This charge and procedure will vary depending on what airline you are traveling with.
Postage
Tickets are posted via royal mail using recorded delivery service at the cost of £5 for delivery within 2 working days
Please note that you may be required to produce your booking number and/or confirmation email to the relevant airline as evidence of your booking at time of check-in.
Booking fees
holiday.co.uk always endeavors to offer prices in a clear and transparent manner. However, in some cases the airlines we work with offer no commission. In the unlikely event that you purchase tickets from such an airline we charge a minimal per person booking fee.
At the confirmation page all fares are quoted exclusive of taxes, plus the tax amount, booking fee (if applicable) and then a total. These are added together to form your final quotation. Fares are subject to change without prior notice and are only guaranteed following confirmation of the contract.
There is a £15 offline booking fee for any bookings taken via our call centre.
Cancellations
To cancel a booking we charge an administration fee of £45 per passenger plus the applicable airline charges, please note this varies by airline and fare type. If you need to cancel your travel plans it is your responsibility to notify us of such a request in writing to customerenquiries@holiday.co.uk
Amendments
To amend a booking we charge an administration fee of £45 per passenger plus the applicable airline charges, please note this varies by airline and fare type. If you need to change your travel plans it is your responsibility to notify of such a request us in writing to customerenquiries@holiday.co.uk
2. Hotel Booking conditions
We are delighted to introduce our hotel partner HotelConnect, They are one of the leading hotel booking agencies specialising in quality hotel accommodation at excellent rates.
This means we are able to offer you quality hotels in over 150 cities and coastal resorts with a full range of accommodation to choose from, including convenient airport hotels, 2 and 3 star budget hotel rooms and 4 or 5 star luxury hotel accommodation, with a choice of special offers and discount deals. Established in 1993, HotelConnect was formed to serve today's independently minded traveller and offers a large range of quality vetted hotels at unusually low prices for both.
a.The customer accepts that our written or emailed confirmation and voucher shows the details of the booking made with the hotel. Please check it to eliminate all possibility of misunderstanding. Should any of the details be incorrect or any conditions unacceptable, please contact us within 3 working days of this confirmation.
b.Star ratings given to hotels are our own, having inspected them. These conform to the British understanding of the star system in order to provide consistency across different countries. Ratings are our opinion of the overall "package" of quality, comfort, facilities, and service. They do not automatically mean that a specific facility is present. Our ratings can also be higher or lower than official ratings, since the latter sometimes do not reflect the real standard of the hotel for bureaucratic or historic reasons.
2 Star: Simple accommodation with a minimum of facilities. Rooms may not be newly decorated unless it says so in our description, but they will always be clean and of an acceptable level of comfort. Rooms are often small, and breakfast can be somewhat basic. Ideal for those for whom budget is a key consideration. Not ideal for "special" occasions or for business travellers wanting more comfort and more responsive service.
3 Star: Higher level of comfort and facilities and often with a higher decorative sophistication. Very much the standard for quality accommodation at good prices, although room sizes and breakfasts can still vary quite considerably from country to country. Usually the minimum we would recommend for business travellers.
4 Star: Very comfortable, good facilities and a good level of service. Usually with large and attractive public areas, a bar and often a restaurant. However, some small hotels we rate 4 Star purely on a comfort and service basis. Ideal for "special" occasions, a frequent choice for business travellers.
5 Star: Luxurious accommodation, extensive public areas and very attentive service.
- Twin/Double rooms: Since hotels often have many more twin rooms than doubles, they might occasionally allocate a twin even though a double room is reserved. If a double bed is of paramount importance to you we suggest that you advise us of this and we will ensure that this is communicated to the hotel. In many destinations and hotels, double rooms are made up of two single beds pushed together and made up as a double bed.
- Triple/Quad rooms: A triple room usually comprises one double bed plus a single bed, or three separate beds. Single beds may be foldable or rollaway beds. Either may result in a room of restricted space. In the US, triples and quads will always comprise two double beds.
- Ten persons or more is a group booking. Lower prices are often available and the hotel has the right to apply certain conditions, which will be made clear at the time of booking. Group bookings must never be split into multiple smaller bookings. The Hotel’s payment and cancellation conditions for group bookings will be confirmed with each group reservation enquiry.
- Special offers involving free nights are always for a maximum of one free night. Long stay bookings cannot be split into two to get more free nights. In both cases, such split bookings may be refused by the hotel on arrival or rack rates charged.
- Check-in/out times vary from hotel to hotel. Check-in cannot normally be guaranteed before 15:00hrs and check-out is normally necessary by 11:00hrs.
- During trade fairs and festivals hotels often impose supplements or do not give us our usual reductions, which means that the price that you pay may be higher than the hotel's published rate. This can happen at any period when rooms are very scarce to ensure some availability for our customers. We will only sell a room at higher than the published rate if we feel the customer's interest is better served by having this room rather than finding nothing available at all. For such busy periods and only at the customer's request, we sometimes find rooms in hotels which we have not seen but have been reliably recommended to us. We do this to be of service in difficult periods and the customer accepts that we are acting in good faith, by relying on a third party for such hotels not vetted by HotelConnect.
- Payment for reservations is due at the time of booking. Regardless of whether vouchers have been issued or not, your booking may be cancelled if payment has not been received, or if payment is still outstanding for any other unrelated reservations made by the same customer.
- Prices may vary due to fluid pricing from hotels resulting in additional availability, currency fluctuations, or government action. However, such variations can only apply to future bookings. Once a booking is made, the price is fixed.
- Cancellations: For cancellation earlier than 48 hours prior to arrival, a flat fee of £15.00 per person, per destination will be charged. Cancellation later than 48 hours prior to arrival in the hotel is treated as a non-arrival and results in the first night of the stay being charged.For practical reasons, 48 hours means by 1700 hrs (UK time) two days before arrival. The rooms of non-arrivals are usually automatically released the following morning by the hotel. Such cancellations outside of office hours should be sent direct to the hotel with a copy to HotelConnect. holiday.co.uk will apply an administration fee of £20 for amendments & cancellations; this will be in addition to any charges imposed by Hotelconnect.
- For groups of 10 persons or more, different cancellation conditions apply, and these will be advised at the time of booking.
We reserve the right to cancel any bookings which we suspect, with good reason, to be fraudulent. Please email hotelenquiries@holiday.co.uk with your name, booking reference, hotel name & destination & check-in date.
- If customers wish to alter their stay directly with the hotel, this office should be contacted: a) immediately, if the customer wishes to avoid higher rates being payable for extra nights. b) within 21 days of the end of the stay to obtain any form of financial adjustment, if the stay is being reduced for example. Please email hotelenquiries@holiday.co.uk with your name, booking reference, hotel name & destination & check-in date. holiday.co.uk will apply an administration fee of £20 for amendments & cancellations; this will be in addition to any charges imposed by Hotelconnect.
- Reductions for children. Infants under two years are accommodated free of charge in a cot, unless otherwise advised at the time of reservation. Pricing policies for children vary from one hotel to another. Children over 2 years and under 12 years who are free of charge may still be charged for breakfast at checkout. Children paying 50% of the adult rate have breakfast included. Children aged 12 and over are charged as adults.
- HotelConnect must be advised of any children under the age of 18 planning to travel alone (or with similar aged friends) prior to booking, and this must be agreed by the hotel, before the reservation can be fully confirmed. Failure to notify the hotel in advance may lead to children under the age of 18 without an accompanying adult being refused accommodation.
- Prices mentioned for trains, buses, taxi, parking etc. are approximate. HotelConnect does not accept any responsibility for transfers or other services which the customer arranges directly with the hotel.
- In the very unlikely event that the hotelier cannot provide the booked accommodation, the customer accepts that the hotelier's responsibility is limited to finding an alternative of a similar standard and to provide transportation as appropriate to this hotel. HotelConnect takes every precaution to ensure hotels are professionally managed so that any such occurrence is exceptionally rare. The Customer also accepts that early notification of such a change cannot be guaranteed. HotelConnect shall have no liability in respect of any costs, losses or damages existing out of or in connection with a relocation of accommodation, since such relocation is outside of HotelConnect’s control. Should the Customer reject a satisfactory alternative, this is at their own risk.
- If the customer is dissatisfied with any aspect of his hotel, this MUST be brought to the attention of the hotel management immediately and the hotel management must be given adequate opportunity to rectify the situation from the outset. If the hotelier cannot resolve matters to the customer's satisfaction, HotelConnect must also be contacted at the earliest opportunity. A 24 hour on call service is provided outside office hours (please listen to our answering machine message). If having taken the above action the customer is still dissatisfied, complaints should be received in writing within 14 days of the customer's return.
- HotelConnect is acting solely as agent for the customer and does not have any liability for any failure by the hotel to provide any element of the customer’s booking and/or for anything which may go wrong at the hotel and which causes damage, loss, personal injury or death to the customer whether as a result of negligence or otherwise by the hotel, its servants or agents and HotelConnect only has liability to the customer for claims which arise solely as a result of HotelConnect’s own negligence.
Every care is taken to ensure that hotel descriptions are accurate. Descriptive material on facilities provided at the hotel is drawn from information provided by the hotel. HotelConnect can not be held responsible for any inaccuracies in such information, nor can liability be accepted for changes to facilities, which are not communicated to us by the Hotel.
- All arrangements offered by HotelConnect to clients are governed by English Law and subject to the jurisdiction of the English Courts. Calls may be recorded for training purposes.
3. Privacy Policy
At holiday.co.uk we respect the importance of your privacy & in our policy we set out to explain how we collect & use data.
At holiday.co.uk we use the information we collect in the following ways:
- When you place a booking through holiday.co.uk, we need to know your name, e-mail address, delivery address, name(s) and number of passengers, credit or debit card number and expiry date. this allows us to book your flight and to keep you up to date on all details of your booking.
- So that we can make the experience with fliught.co.uk as good as possible and provide you with over and above service, we will store with your consent personal information and information about the booking and the use of our services. With your consent we may also use your contact information to let you know about enhancements to the site, special offers and competitions. If you respond to a promotion or competition we will ask for your name and e-mail address. This is so that we can fulfill the promotion, notify competition winners and track the popularity of our marketing activity.
holiday.co.uk will never sell personal information
holiday.co.uk will never sell personal information or share personal information with third parties, unless these are involved to fulfillment of your booking or without your consent. Our employees and associated companies are obliged by us to respect confidentiality.
Your personal information is safe with holiday.co.uk
At holiday.co.uk, data security is one of our highest priorities and we do our utmost to protect the data you provide. When you book online or access your booking details, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us.
Phone call monitoring
During telephone enquiry and booking, we occasionally record the phone call for training purposes only. Your conversation will not be passed on to any other company or used for any other means except training.
Cookies
Cookies are small pieces of information that are stored by your browser on your computer's hard drive.
holiday.co.uk uses cookies to recognize when you return to our site.
Cookies also enable us to gain information about the use of our services and to enhance our site according to the preferences of our customers. Our cookies do not contain any personally identifying information.
Should you have further questions regarding our privacy policy, please e-mail us on enquiries@holiday.co.uk
4. Data Protection
In order to make your booking and to ensure that your travel arrangements run smoothly, and in accordance with your requirements, we need to use the information that you provide and pass this on to the airline or other relevant supplier.
This information may include your name, household address, email address, age and any special needs/ disabilities/dietary requirements etc.
We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, tour operators, hotels, transport companies etc. The information may also be provided to public authorities such as customs/immigration if required by them, or as required by law.
You should be aware that where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country.
Where you provide sensitive information such as details of any disabilities or dietary/religious requirements, you consent to this information being passed on to the relevant tour operator/supplier etc. If we cannot pass this information on to these persons, it will not be possible to provide your booking.
Once your information is passed on to the supplier your travel arrangements, such as the airline, the use of the information will be subject to their own data protection policy. You may find copies of this policy on the relevant airlines website, it may be set out on your confirmation documentation, or you may request it from us at enquiries@holiday.co.uk.
holiday.co.uk will use the information you provide in order to ensure that your booking is processed correctly.
If you wish, holiday.co.uk will hold your information and use it to inform you of campaigns & promotions in the future simply register on site.
Data Protection Act
As part of the Holiday Express Group we are registered under the above act. To progress with any enquiries we need your Name, Address and Telephone number. This information is stored and used in accordance with the above act.
5. About Us
holiday.co.uk is part of the Travelzest Group of companies & sit within the Holiday Express Group with our sister site www.holiday.co.uk.
Fired by a young and ambitious management team with over 40 years experience of the airline, e-commerce and travel industries. Our aim is to provide a simple, fast and informative website, offering a superior user experience servicing scheduled, charter and low cost airlines in one search at unbeatable value.
6. Bonding
holiday.co.uk is part of the Holiday Express group & when you purchase a flight from us you are using a secure service provider.
Bookings made through our secure server are bonded under the Air Travel Organisers Licence ATOL 6034
We are a member of ABTA with membership number E8585. As such we are fully bonded according to ABTA's rules and abide by ABTA's Code of Conduct.
holiday.co.uk has an IATA license 91214826 which authorizes us to sell and issue international airline tickets.
7. Contact details
Email us @:
For any question in regard to existing booking please email us @ customerservices@holiday.co.uk
For all other enquiries please email us @ enquiries@holiday.co.uk
Call us: - 0870 040 2400
Our call centre is open Monday-Thursday 08:00-22:00, Friday 08:00-21:00, Saturday 08:00-19:00 and Sunday 09:00-19:00
