Frequently Asked Questions
Booking
If I have bought an E-Ticket what do I do at check in?
You can proceed direct to check-in; you don’t have to go to the ticket desk.
At check-in you will be asked for your Passport or photo- id for domestic flights. You will then be issued with your boarding card.
You also have the choice at major airports of self service check-in machines. The machine will ask you for your credit card, frequent flyer card or passport to verify your name. This is a great way to check-in if you only have hand luggage.
If you have luggage to check in you will have to go to the ‘luggage drop’ desk prior to going through to the departure hall.
What is your ticket delivery policy?
e-tickets
The majority of airlines now provide e-tickets via email & will either no longer issue paper ticket or make a charge per ticket for doing so – this will vary per airline. All scheduled airlines will have to e-ticketable by December 2007, we, therefore, recommend e-ticket as the most efficient way of airline travel.
Paper tickets
Please note holiday.co.uk does not deliver paper tickets outside the UK. Please note that some airlines may apply a charge and follow a specific procedure for the re-issue of lost tickets or tickets delayed in the post. This charge and procedure will vary depending on what airline you are traveling with.
Postage
Tickets are posted via royal mail using recorded delivery service at the cost of £5 for delivery within 2 working days
Can I book a one way flight?
Yes you can, simply tick the one way box on the flight search & one way prices will return in the results.
Can I book over the phone?
Yes, you can book over the phone with our call centre on 0870 040 2400.They are available between the hours of 8.00am–10.00pm Mon-Thur, 8.00am-9.00pm Fri, 8.00am-7.00pm Sat & 9.00am–7.00pm Sun
You will be charged a fee to cover the service of £15 per booking.
But remember the fastest efficient way for simple bookings is on site!
Can I pre book my seats?
Pre-booking seats is subject to the individual airline policy, we will assist where possible.
Do I need a visa for my trip?
It is your responsibility to get any visa or passport documentation prior to your departure. For up to date information we recommend you visit the following websites:
Payments
Do I have to pay with a credit card?
At holiday.co.uk we accept major credit cards (Visa, MasterCard & Amex) & all major debit cards.
We are unable to accept cash, personal cheques, banker’s cheques or drafts.
What form of payment does holiday.co.uk accept?
At holiday.co.uk we accept major credit cards (Visa, MasterCard & Amex) & all major debit cards.
We are unable to accept cash, personal cheques, banker’s cheques or drafts.
Can I pay a deposit for my flight?
No at holiday.co.uk we take full payment at time of booking for both bookings online & via our call centre.
Airport Terminal information
Which terminal am I flying from?
The terminal information appears on your final itinerary.
How long before my flights depart to I need to check-in?
For International flights – at least 3 hours prior to departure
For European flights – at least 2 hours prior to departure
For Domestic flights – at least 1 hour prior to departure
Due to the recent security alerts it is important to abide by these times
Amendments & cancellations
Can I make changes or cancel my flight booking?
If your flight ticket states it is non-refundable & non-changeable you will not be able to change your flight booking.
If your flight ticket states it is non-refundable only then in some cases changes can be made for a fee subject to the airlines terms & conditions.
If you decide to cancel your booking you will be able to claim back the value of the government taxes.
Will I be charged anything for making any changes or cancelling my booking?
Yes we do charge to amend or cancel a booking .The fee of £45 is to cover the administration of the process.
Plus the imposed charge from the airline & that does vary by airline.
How long will it take to get a refund from an airline?
Airline policies do vary & can take up to 90 days to process &
credited against your credit or debit card that was used to make your booking.
Disruptions, schedule changes & security alerts
How does travel disruption affect my booking?
Customers traveling with airlines will be subject to the policy stipulated by that airline & those policies may be subject to change if any situation arises. Our aim at holiday.co.uk is to keep you updated with the latest information.
What hand luggage can I now take on board my flight?
Following the security alerts last year (2006) the revised policy for hand luggage is as follows:
Passengers are permitted to carry ONE item of hand luggage through UK airport security search area.
The item must not be bigger than the following dimensions 56cm long, 45cm high & 25cm deep.
For further information please check www.baa.com
